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Disabled Access Guide for Crawley Station
Station Way
Crawley
West Sussex
RH10 1JA
Tel: 0845 1237770
Fax: 08451 272930
Textphone: 0800 1381018
Email: comments@southernrailway.com
Web: http://www.southernrailway.com
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Opening Times
| Day | Opening Times |
|---|---|
| Monday | 06:10 - 20:20 |
| Tuesday | 06:10 - 20:20 |
| Wednesday | 06:10 - 20:20 |
| Thursday | 06:10 - 20:20 |
| Friday | 06:10 - 20:20 |
| Saturday | 06:10 - 20:20 |
| Sunday | 08:40 - 18:15 |
Location
The venue is situated within the centre of the town or city.
This venue is situated in Crawley.
The venue is not on a road with a steep gradient.
Parking
This venue does have its own car park.
The car park is at the front of the venue.
The car park type is open air/surface.
There are 2 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 4.8m x 2.5m (15ft 8in x 8ft 2in).
The nearest designated bay is 25m (27yd) from the main accessible entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
Outside Access (Station Way)
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 160cm (5ft 2in) wide.
Level Change (Station Way)
There is a ramp or slope to access this area/service.
The ramp or slope is located adjacent to the steps.
The ramp or slope is moderate.
The ramp or slope is permanent.
The width of the ramp or slope is 135cm (4ft 5in).
There are steps to access this area/service.
There are 5 steps to the area/service.
The lighting levels at the steps are bright.
The steps are not clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
The moderate ramp overcomes the steps.
Outside Access (East Park)
There is not level access to the service.
The main doors open (no doors).
The door opening is 150cm (4ft 11in) wide.
Level Change (East Park)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading to the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
The width of the ramp or slope is 150cm (4ft 11in).
This entrance gives direct access to platform 2.
Reception
The reception desk is 5m (16ft 4in) from the front entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
Inside Access
There is level access to the service.
This venue does not play background music.
The lighting levels are bright.
Train Station
There are 2 platform(s) at this station.
The station is staffed.
There are generally 3 member(s) of staff on duty.
The station is not staffed between 20.00 - 05.00.
There is an office to obtain help.
This office is located on platform 1.
The train companies operating from within this station are Southern.
There is a taxi rank.
The taxi rank is located in front of the station.
The taxi rank is 5m (16ft 4in) from the accessible entrance.
Shops and services within the station include Pumpkin Takeaway.
Announcements on platforms are both audio and visual.
Platforms 1 and 2 are accessible to a wheelchair user.
Platform 2 is only accessible to wheelchair users via the East Park entrance.
The photograph illustrates the steps to the bridge which links the platforms.
Platform (1)
There is level access to the platform(s).
There is an adapted toilet.
Platform (2)
There is no level access to the platform(s).
There are 15+ steps to the service.
The steps are well lit.
The steps are medium height.
The steps have handrails.
The steps have handrails on on the right side going up.
The steps are clearly marked.
There is not an adapted toilet.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is for the sole use of disabled people.
The adapted toilet is 25m (27yd) from the accessible entrance.
The adapted toilet is located on platform 1.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is required for the adapted toilet.
The key is a radar key.
The key can be obtained from the station staff.
The door opens outwards.
The door is locked by a twist lock.
The dimensions of the adapted toilet are 220cm x 200cm (7ft 2in x 6ft 6in).
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 125cm (4ft 1in).
The tap type is lever.
There is a functional emergency alarm available.
Disposal facilities are not available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 45cm (1ft 5in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink is placed higher than 74cm.
The sink is 75cm (2ft 5in) high.
Colour contrast and lighting in adapted toilets
The contrast between the walls and floor is good.
Lighting levels are bright.
Wall mounted and drop down rails are available.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located on platform 1.
The female toilets are 25m (27yd) from the accessible entrance.
Inside the venue, there is level access to the female toilet.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located on platform 1.
The male toilets are 25m (27yd) from the accessible entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are not located within the standard toilet.
Additional Information
Staff do receive disability awareness training.
Registered assistance dogs are welcomed.
Portable ramps are available only when staff are on duty.
