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Disabled Access Guide for Ear, Nose and Throat (ENT)
Blackpool Victoria Hospital
Whinney Heys Road
Blackpool
Lancashire
FY3 8NR
Tel: 01253 300000
Fax: 01253 306873
Email: communications@bfwhospitals.nhs.uk
Web: http://www.bfwhospitals.nhs.uk
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Introduction
ENT is located in Area 1 Outpatients.
Opening Times
| Day | Opening Times |
|---|---|
| Monday | 09:00 - 17:00 |
| Tuesday | 09:00 - 17:00 |
| Wednesday | 09:00 - 17:00 |
| Thursday | 09:00 - 17:00 |
| Friday | 09:00 - 17:00 |
| Saturday | Closed |
| Sunday | Closed |
Location
The venue is situated outside the centre of the town.
This venue is situated in Blackpool.
The nearest mainline Railway Station is Blackpool North.
There is a bus stop within 150m (164yds) of the venue.
There is not a tram stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is not free for all users.
Parking is free for Blue Badge holders.
The car park is at the front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 4 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 2.4m x 4.6m (7ft 10in x 15ft 1in).
The nearest designated bay is 18m (20yd) from the Yellow Reception entrance.
The furthest designated bay is 25m (27yd) from the Yellow Reception entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The dropped kerb does have tactile paving.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Further details of travel routes and site car parking may be obtained from the Blackpool Fylde & Wyre Hospitals NHS Foundation Trust Website here:- www.bfwh.nhs.uk/departments/travel/parking.asp
Outside Access (Yellow Reception Entrance)
This information is for the entrance located off Whinpark Avenue.
There is not level access to the service.
The main doors open automatically.
The doors are single width.
The door opening is 120cm (3ft 11in) wide.
There is a second set of doors.
The doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 156cm (5ft 1in) wide.
Level Change (Yellow Reception Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading to the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is not a level landing at the top of the ramp.
Reception (Yellow Reception)
The desk is 8m (26ft 2in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is high.
The desk has a lowered section.
The desk is generally staffed.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
There is a touchscreen.
The touchscreen is at a suitable height for a wheelchair user.
There is not a prescription box.
There is not a bell to attract attention.
There is sufficient space to write or sign documents on the counter.
Outside Access (Unit Entrance)
This information is for the entrance located in Area 1.
There is level access to the service.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 170cm (5ft 6in) wide.
Inside Access
There is level access once inside the venue.
There is not a hearing assistance system.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
Customers cannot charge scooters or wheelchairs at the venue.
The type of flooring in walkways and corridors is vinyl.
Waiting Room / Area
There is a waiting room / area.
The waiting room / area is 10m (11yd) from the unit entrance.
There is level access into the waiting room / area.
There are not doors into the waiting room / area.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
All chairs are permanently fixed.
No chairs have armrests.
Announcements are in person.
Lighting levels are bright.
The room does not have background music playing.
There is a television.
The television does not have subtitles.
There is space for an assistance dog to rest.
There are no vending machines.
There is no children's play area.
Consultation / Treatment Room
There are 6 consultation / treatment rooms available.
The room surveyed was Room 1 Consultant.
The consultation / treatment room is 28m (30yd) from the unit entrance.
There is level access to the consultation / treatment room.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 128cm (4ft 2in) wide.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
There is not a bed/couch.
There is a chair.
The chair is adjustable.
All chairs have armrests.
Some chairs are permanently fixed.
Lighting levels are bright.
The room does not have background music playing.
A flashing alarm is not available.
A vibrating alarm is not available.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 6m (19ft 8in) from the unit entrance.
The accessible toilet is located on the left as you enter the unit.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a locking handle.
The width of the accessible toilet door is 84cm (2ft 9in).
The door is heavy.
The dimensions of the accessible toilet are 130cm x 160cm (4ft 3in x 5ft 2in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 60cm (1ft 11in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
It is tied up and out of reach (higher than 10cm (4in) from floor).
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is within 120cm (3ft 11in) from floor level.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 48cm (1ft 6in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is fair.
The contrast between the drop down rails and wall is fair.
The contrast between the walls and floor is good.
Lighting levels are bright.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located on the left as you enter the unit.
The female and male toilets are 6m (19ft 8in) from the unit entrance.
Inside the venue, there is level access to the female and male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are not located within the venue.
Additional Information
Staff do receive disability awareness training.
Some Deaf Awareness training is covered in the Equality and Diversity training which staff receive.
Documentation can be provided in different formats on request.
The different formats available include large print on request, different languages (via interpreters) and audio-cassette.
Blackpool, Fylde and Wyre Hospitals can provide interpreters on request.
Interpreters can be requested by contacting the Appointments Manager for that department or the Patient Advice and Liason Service (PALS) who will be able to provide a list of interpreters in the area.
PALS can provide advice and support for requesting documents or interpreters. They can be contacted by calling 01253 655589, by fax: 01253 655590, by email: pals@bfwhospitals.nhs.uk or by visiting their office in the main corridor of Area 1.
Registered assistance dogs are welcomed in the hospital but this does not extend to the ward areas.
Switchboard staff are Type Talk aware.
The switchboard number is 01253 300000.
Help with luggage is available for inpatients.
Volunteers are located by most major entrances and can provide help and assistance.
There is an information help desk located on the main corridor just inside Woodlands Entrance.
Mobility aids available in the hospital include mobile hoists, hoist slings, wheelchairs, tri wheel walkers, shower chairs, bath hoists, commodes, walking sticks, walking frames, adjustable beds and crutches.
There is no charge for mobility aids.
To obtain mobility aids please contact a nurse/doctor.
Portable hearing loops are available in some departments of the hospital.
To find out if a portable hearing loop can be provided please contact the department.
Children are welcome in all departments of the hospital but, in some departments, must be accompanied by an adult.
