Local access information
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Eltham Palace
Court Yard
Eltham
London
SE9 5QE
Tel: 020 8294 0701
Web: http://www.english-heritage.org.uk/elthampalace
Email us about this Venue
Introduction
Services/facilities within the grounds include the gardens.
The House's reception offers a leaflet that describes a suggested accessible route through the gardens.
The photographs show the most severe level changes on the suggested route.
Opening Times (1st April to 1st November)
| Day | Opening Times |
|---|---|
| Monday | 10:00 - 17:00 |
| Tuesday | 10:00 - 17:00 |
| Wednesday | 10:00 - 17:00 |
| Thursday | Closed |
| Friday | Closed |
| Saturday | Closed |
| Sunday | 10:00 - 17:00 |
Opening Times (2nd November to 31st March)
| Day | Opening Times |
|---|---|
| Monday | 11:00 - 16:00 |
| Tuesday | 11:00 - 16:00 |
| Wednesday | 11:00 - 16:00 |
| Thursday | Closed |
| Friday | Closed |
| Saturday | Closed |
| Sunday | 11:00 - 16:00 |
The venue is closed throughout January.
Location
The venue is situated outside the centre of the town.
This venue is situated in Eltham.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Eltham.
There is not a bus stop within 150m (164yds) of the venue.
Parking (Blue Badge Car Park)
This venue does have its own car park.
Parking is free for Blue Badge holders.
The car park is at the side of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
The nearest designated bay is 31m (34yd) from the main entrance.
The furthest designated bay is 40m (44yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are uneven surfaces.
The car park surface is block paving.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
To access the disabled car park visitors should use the intercom (pictured) on the entrance gate before crossing the bridge.
There is also a standard car park for the venue, which is located more than 200 metres away.
Outside Access (Car Park Entrance)
This information is for the entrance located coming from the Blue Badge car park.
There is level access to the service.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 93cm (3ft ) wide.
Outside Access (Interior House Entrance)
This information is for the entrance located inside the venue, beyond the tea room.
There is level access to the service.
The main doors open towards you (pull).
The doors are single width.
The doors are heavy.
The door opening is 81cm (2ft 7in) wide.
The interior entrance to the house is used during the winter months and in bad weather conditions.
Outside Access (Exterior House Entrance)
There is level access to the service.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 146cm (4ft 9in) wide.
There is a second set of doors.
The doors open towards you (pull).
The doors are double width.
The doors are permanently held open.
The door opening is 159cm (5ft 2in) wide.
The exterior house entrance is used in the summer months and in good weather conditions.
Reception
The reception desk is 3m (9ft 10in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is high.
The desk has a lowered section.
Lighting levels are medium.
There is a hearing assistance system.
The hearing system is a portable loop.
Staff are trained to use the hearing system.
Inside Access
There is not level access to the service.
There is a hearing assistance system.
The system is a portable loop.
Staff are trained to use the hearing assistance system.
This venue does not play background music.
The lighting levels are varied.
Motorised scooters are allowed in public parts of the venue.
Customers cannot charge scooters or wheelchairs at the venue.
Other Floors
The floors which are accessible by stairs are G-1.
There are 15+ steps between floors.
The lighting level is medium.
The steps are not clearly marked.
The steps are medium height.
The steps do have handrails.
There is a landing.
Lift
There is a lift for public use.
The lift is located in the reception area.
The lift is a platform lift.
The floors which are accessible by this lift are G-1.
The lift is 8m (26ft 2in) from the main entrance.
Staff do need to be notified for use of the lift.
The dimensions of the lift are 1.1m x 1m (3ft 7in x 3ft 3in).
The clear door width is 75cm.
There are not separate entry and exit doors in the lift.
There is not a mirror to aid reversing out of the lift.
The lift does not have a visual floor indicator.
The lift does not have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is medium.
The lift does not have Braille markings.
The lift does have tactile markings.
No Level Access (Ramp into Great Hall)
There is a ramp or slope to access this area/service.
The ramp or slope is located going down into the great hall.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
The width of the ramp or slope is 101cm (3ft 3in).
No Level Access (Great Hall Raised Section)
There are steps to access this area/service.
The steps are located at the south end of the great hall.
There are 1 steps to the area/service.
The lighting levels at the steps are medium.
The steps are clearly marked.
The steps are medium.
The steps do not have handrails.
No Level Access (The Orangery)
There are steps to access this area/service.
The steps are located leading down into the orangery.
There are 4 steps to the area/service.
The lighting levels at the steps are medium.
The steps are clearly marked.
The steps are deep.
The steps do not have handrails.
No Level Access (Great Hall Gallery)
There are steps to access this area/service.
The steps are located leading down to the great hall.
There are 2 steps to the area/service.
The lighting levels at the steps are medium.
The steps are not clearly marked.
The steps are medium.
The steps do not have handrails.
Restaurant / Bar (Tea Room)
Once inside, there is level access to the service.
Food or drinks are ordered from the service counter.
Food or drinks can be brought to the table.
There is ample room for a wheelchair user to manoeuvre.
No tables are permanently fixed.
No chairs are permanently fixed.
No chairs have armrests.
The nearest table is 3m (9ft 10in) from the tea room entrance.
The distance between the floor and the lowest dining table is 73cm (2ft 4in) cm.
Menus are hand held.
Menus are not available in Braille.
Menus are not available in large print.
Picture menus are not available.
Menus are clearly written.
Menus are presented in contrasting colours.
The type of food served here is tea, cakes and hot meals.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
The adapted toilet is 23m (25yd) from the interior house entrance.
The adapted toilet is located on the right-hand side in the corridor leading from the main, circular room to the great hall.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens inwards.
The door is locked by a sliding bolt.
The width of the adapted toilet door is 87cm (2ft 10in).
The door is heavy.
The dimensions of the adapted toilet are 172cm x 230cm (5ft 7in x 7ft 6in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 83cm (2ft 8in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
No emergency alarm is fitted in the cubicle.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is a shelf within the adapted toilet.
The shelf is not higher than 100cm (3ft 3in).
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 53cm (1ft 8in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is poor.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is poor.
The contrast between the drop down rails and wall is poor.
The contrast between the walls and floor is good.
Lighting levels are bright.
Baby change facilities are located within the venue.
The baby change facilities are located in the ground floor adapted toilet.
The height of the baby change table once extended is 93cm (3ft ).
Inside the venue, there is level access to the baby change facility.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located just inside the external house entrance.
The female and male toilets are 10m (11yd) from the internal house entrance.
Inside the venue, there is level access to the female and male toilet.
Lighting levels are bright.
The photographs show the male standard toilet.
Additional Information
Staff do receive disability awareness training.
Documents are not available in Braille.
Documents are not available in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
This service cannot be requested.
Staff are not Type Talk aware.
A raised or tactile plan of the building is not available on request.
There is not an open fireplace.
Plastic cups are available.
Plastic cutlery is available.
Drinking straws are available on request.
The photographs show the main circular room and the gift shop.
