Disabled Access Guide for Maxillo Facial and Orthodontic Department

Maxillo Facial and Orthodontic Department is located in Area 1 Outpatients.

The venue is situated outside the centre of the town.

This venue is situated in Blackpool.

The nearest mainline Railway Station is Blackpool North.

There is a bus stop within 150m (164yds) of the venue.

There is not a tram stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is not free for all users.

Parking is free for Blue Badge holders.

The car park is at the front of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 10+ designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 4.2m x 4.7m (13ft 9in x 15ft 5in).

The nearest designated bay is 12m (13yd) from the Whinpark Avenue entrance.

The furthest designated bay is 42m (46yd) from the Whinpark Avenue entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are slopes/ramps.

The car park surface is tarmac.

There is a dropped kerb/non stepped access from the car park to the venue.

The dropped kerb does have tactile paving.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is a designated drop off point.

The drop off point is located directly outside the main entrance.

There is a dropped kerb from the drop off point.

There is not tactile paving on the dropped kerb.

Some drop down kerbs have tactile markings some do not.

Further details of travel routes and site car parking may be obtained from the Blackpool Fylde & Wyre Hospitals NHS Foundation Trust Website here:- www.bfwh.nhs.uk/departments/travel/parking.asp

This information is for the entrance located on Whinpark Avenue.

There is not level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 180cm (5ft 10in) wide.

There is a second set of doors.

The doors open automatically.

The doors are double width.

The door opening is 141cm (4ft 7in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located leading to the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is not a level landing at the top of the ramp.

This information is for the entrance located in Area 1.

There is level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 121cm (3ft 11in) wide.

There is level access once inside the venue.

There is not a hearing assistance system.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

Customers cannot charge scooters or wheelchairs at the venue.

The type of flooring in walkways and corridors is vinyl.

There is a waiting room / area.

The waiting room / area is 2m (6ft 6in) from the unit entrance.

There is level access into the waiting room / area.

There are not doors into the waiting room / area.

The type of flooring is vinyl.

There is room for a wheelchair user to manoeuvre.

All chairs are permanently fixed.

All tables are permanently fixed.

No chairs have armrests.

Announcements are in person.

Lighting levels are bright.

The room does not have background music playing.

There is a television.

The television does not have subtitles.

There is space for an assistance dog to rest.

There are no vending machines.

There is no children's play area.

There are 4 consultation / treatment rooms available.

The room surveyed was Surgery 2.

The consultation / treatment room is 8m (26ft 2in) from the unit entrance.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 138cm (4ft 6in) wide.

The type of flooring is vinyl.

There is room for a wheelchair user to manoeuvre.

There is not a bed/couch.

There is a chair.

The chair is adjustable.

All chairs have armrests.

All chairs are permanently fixed.

Lighting levels are bright.

The room does not have background music playing.

A flashing alarm is not available.

A vibrating alarm is not available.

There are no accessible toilets within this venue designated for public use.

The nearest adapted toilet is located in the corridor just outside the department.

Availability and Location of Standard Toilets

Standard toilets are not available.

Baby Change Facilities

Baby change facilities are not located within the venue.

The nearest standard toilets are located in the corridor just outside the department.

Staff do receive disability awareness training.

Some Deaf Awareness training is covered in the Equality and Diversity training which staff receive.

Documentation can be provided in different formats on request.

The different formats available include large print on request, different languages (via interpreters) and audio-cassette.

Blackpool, Fylde and Wyre Hospitals can provide interpreters on request.

Interpreters can be requested by contacting the Appointments Manager for that department or the Patient Advice and Liason Service (PALS) who will be able to provide a list of interpreters in the area.

PALS can provide advice and support for requesting documents or interpreters. They can be contacted by calling 01253 655589, by fax: 01253 655590, by email: pals@bfwhospitals.nhs.uk or by visiting their office in the main corridor of Area 1.

Registered assistance dogs are welcomed in the hospital but this does not extend to the ward areas.

Switchboard staff are Type Talk aware.

The switchboard number is 01253 300000.

Help with luggage is available for inpatients.

Volunteers are located by most major entrances and can provide help and assistance.

There is an information help desk located on the main corridor just inside Woodlands Entrance.

Mobility aids available in the hospital include mobile hoists, hoist slings, wheelchairs, tri wheel walkers, shower chairs, bath hoists, commodes, walking sticks, walking frames, adjustable beds and crutches.

There is no charge for mobility aids.

To obtain mobility aids please contact a nurse/doctor.

Portable hearing loops are available in some departments of the hospital.

To find out if a portable hearing loop can be provided please contact the department.

Children are welcome in all departments of the hospital but, in some departments, must be accompanied by an adult.