Disabled Access Guide for Newcastle Station

The venue is situated within the centre of the town or city.

This venue is situated in Newcastle upon Tyne.

The venue is not on a road with a steep gradient.

This venue does have its own car park.

The car park is at the front of the venue.

The car park type is open air/surface.

There are 10 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 5m x 3.3m (16ft 4in x 10ft 9in).

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

The car park surface is tarmac.

The patron does not have to cross a road.

This car park gives direct access to the station concourse, and Platforms 1, 2, 9, 10, 11 and 12.

The designated bay is 1 metre from the station concourse.

There are 2 car parks available at the station.

The short stay car park is 100 metres to the right of the station as you face the entrance, which has no designated bays, shown in photograph 2.

The long stay car park is to the left as you face the entrance.

There is not level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 230cm (7ft 6in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located leading up to the entrance.

The ramp or slope is easy.

The ramp or slope is permanent.

This entrances opens onto the station concourse.

These doors are normally held open when the station is open.

The reception desk is 30m (33yd) from the front entrance.

There is not level access to reception from the entrance.

The reception desk is low.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Access to the Travel Centre from the station concourse is via a moderate ramp and automatic doors which slide open.

The automatic doors are 181 cm wide.

There are 10 Fast Ticket machines in the Travel Centre, shown in photograph 2. These are all lowered to be accessible to all.

There is level access to the service.

The lighting levels are bright.

There is a hearing loop fitted at the Customer Information Point and the Station Management Centre, as well as in the Travel Centre.

There is level access onto Platform 1, 2, 9, 10, 11 and 12 from the station concourse.

There is a lift for public use.

The lift is a standard lift.

The lift is 60m (65yd) from the accessible entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.65m x 1.93m (5ft 4in x 6ft 3in).

There is not a mirror to aid reversing out of the lift.

The lift does not have a visual floor indicator.

The lift does have an audible announcer.

The lighting level in the lift is bright.

The lift does have Braille markings.

The lift does have tactile markings.

There 2 identical lifts located at this station.

One lift is located on the station concourse and can be used to access the subway.

The other lift is used to access Platform 3 and 4 from the subway.

There are 12 platform(s) at this station.

The station is staffed.

There are generally 12 member(s) of staff on duty.

The station is not staffed between 00.00 - 4.00.

There is an office to obtain help.

This office is located on the station concourse.

The train companies operating from within this station are GNER.

There is a taxi rank.

The taxi rank is located outside the entrance, next to the drop off point.

The taxi rank is 5m (16ft 4in) from the accessible entrance.

Announcements on platforms are both audio and visual.

Platforms 1-12 are accessible to a wheelchair user.

Shops or services within the station are cafes, bars, a newsagents, cash points and the Metro Station.

The office located on the station concourse is the Customer Information Point.

The opening times for the Customer Information Point are Monday to Friday 07:00 - 18:00, Saturday 08:00 - 18:00 and Sunday 09:00 - 19:00.

There is level access to the platform(s).

There is not an adapted toilet.

The shops and services available on these platforms are the Travel Centre, cafés, bars, a newsagents, the Metro station, waiting rooms and cash points.

This information is for platform(s) 3-4.

There is level access to the platform(s).

Access to the platform(s) is via lift.

Shops or services available on the platform are the café, toilets and waiting rooms.

Alternative access to these platforms is via a bridge walkway. The bridge walkway can be accessed via a moderate ramp.

The ramp may be too steep for some wheelchair users and passengers with mobility impairments.

If assistance is required over the bridge, please contact a member of staff at the Customer Information Point on the station concourse who will provide assistance.

There is no level access to the platform(s).

There is not an adapted toilet.

Shops or services available on the platform are a coffee kiosk and the waiting room.

Access to this platform is the bridge walkway from the station concourse.

The bridge walkway can be accessed via a moderate ramp.

The ramp may be too steep for some wheelchair users and passengers with mobility impairments.

If assistance is required over the bridge, please contact a member of staff at the Customer Information Point on the station concourse who will provide assistance.

There are accessible toilets within this venue designated for public use.

Location of and access to accessible toilets

Features and dimensions of accessible toilets

Position of fixtures in accessible toilets

Colour contrast and lighting in accessible toilets

Wall mounted and drop down rails are available.

There are baby changing facilities in the adapted toilet.

The taps in the adapted toilet are sensor operated.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female Toilets

The female toilets are located between Platforms 3 and 4.

The female toilets are 90m (98yd) from the accessible entrance.

Lighting levels are bright.

Access to Standard Male Toilets

The male toilets are located between Platforms 3 and 4.

The male toilets are 90m (98yd) from the accessible entrance.

Inside the venue, there is level access to the male toilet.

Lighting levels are bright.

Baby Change Facilities

Baby change facilities are not located within the standard toilet.

The taps in the adapted toilet are sensor operated.

Staff do receive disability awareness / equality training.

Documents can be requested in Braille.

Documents can be requested in large print.

Staff are Text Relay aware.

The photograph shows the access to the Travel Centre from the station concourse.