DisabledGo is the provider of choice for the Public Sector seeking to include disabled people via publishing highly detailed access guides to their venues and services. Over 200 Public Sector Partners work with DisabledGo; from 1 in 4 UK Universities to 1 in 2 London Boroughs as well as Local Authorities spread from Aberdeen to Chichester, Liverpool to Norwich.
In the private sector too, DisabledGo is the gold standard of disabled access guides and disability-related services with long-term relationships with prestige brands as diverse as Marks & Spencer, British Telecom and Land Securities.
We have developed our services through ongoing consultation with disabled people to ensure we are delivering the best information we can for the people who use www.disabledgo.com. We are extremely grateful for the time and input disabled people give us, it is thanks to those people that we receive feedback like the examples below.
Below is just a selection of feedback received from our partners.
Service Manager Physical Disabilities
DisabledGo have consistently delivered exactly what they said they would deliver within agreed timescales and to a very high standard. Customer care has been excellent at all times and the organisation has done everything possible to minimise any work Local Authorities have to undertake to enable them to progress the project.
DisabledGo can teach large organisations a lot about good project management skills and are to be congratulated on the delivery of an excellent product to the people of Angus.
Special Projects Manager
Elmbridge Borough Council
DisabledGo has spent years developing and mastering the types of questions that people with a disability want to know. Their expertise in the area of disabled access is unquestionable. DisabledGo as an organisation is just like their founder, inspirational and astute in the way they conduct their business to clients and services for the general public. I highly recommend DisabledGo for any local government that is looking to develop an online access guide for their residents, visitors and local businesses to benefit from.
I have found the staff of DisabledGo not only enthusiastic about their work, but also keen to work alongside and support me as a local government officer to produce what is needed for the successful development and launch of DisabledGo Elmbridge.
Equality and Diversity Manager
Woking Borough Council
The site is meeting all of our expectations in providing factual and practical information to disabled residents and visitors and increases the potential for Woking to be their preferred choice of town for shopping and leisure activities. . . It is a pleasure working with such a well organised company that is responsive, to specification, deliverers on time and requires minimal input from ourselves.
Corporate Policy Officer
Glasgow City Council
Glasgow City Council is delighted to have joined forces with DisabledGo to provide an online access guide to Glasgow. It has been a real pleasure working with a motivated, committed organisation like DisabledGo. We are keen to improve access for both citizens and visitors to all that Glasgow has to offer and this guide has helped us do this.
Belfast City Council
Working with the DisabledGo team has been great. In fact I would go as far as to say 'blip' free and that is very unusual indeed.
The professional conduct of the staff working on the project was outstanding at all times.
The city of Belfast is a better place now that we have DisabledGo on our website.
Newark and Sherwood District Council
I thought the project went well and was thoroughly worthwhile. I would be pleased to either recommend or to act as a beacon for the rest of Nottinghamshire.
Equality Policy Officer
Tunbridge Wells Borough Council
It has been a pleasure to have the opportunity to work with DisabledGo again on the Tunbridge Wells Guide. They have been efficient and professional in all our dealings with them and have always been will to assist in resolve any queries along the way. We have had strong support for the project from the community from the outset, demonstrated by the attendance and feedback from consultation event and launch. We hope that the support continues and that the guide is well used and look forward to working with DisabledGo to maintain the Guide through the steering groups over the coming years.
Head of the Disability Support Office
The University of Manchester
As one of the first Universities in the UK to work with DisabledGo to provide a professionally produced on-line access guide, The University of Manchester is pleased to be able to provide easily available access information for all. Such accessible information, that is well organised and credibly based on the accumulated experiences of thousands of disabled people, led us to appoint DisabledGo as the natural provider of this service.
Equality & Diversity Officer
There has been a consensus from staff and students at the College of how effective and useful this site is as a resource.
Sir Muir Russell KCB, DL, FRSE
The University of Glasgow
DisabledGo's guides enable our disabled students to enjoy more of the social life of University, the important 'co curriculum' which informs so much of a student's perspective and opinion of their University. The hit count to our section of DIsabledGo's website has shown that its service provides an added value to disabled students and staff.
Kieran McMahon, Director, Disability Stockport
Disability Stockport members and Trustees are delighted with the success of the Stockport Guide... It has also helped promote a positive relationship between the Council and the Voluntary Sector. We were able to tell them they had got it right and we were willing to say so... DisabledGo are a genuine pleasure to work with and they deliver what they say they will.
Sue Conway, Co-ordinator, Disability Information & Advice Centre (York)
I have found the DisabledGo Web Site both user friendly and very efficient... During the Spring and Summer DIAC gets lots of enquiries about hotels and attractions available in York. So I am sure, as visitor numbers swell we will be using DisabledGo more and more.
Marc Moss, Director, Kingston Centre for Independent Living
We were very much impressed by the layout, ease of use and degree of clear detail, as well as the comprehensive scope of the database. KCIL encourages the independence and empowerment of disabled through independent living. Your site offers individuals real choice and control over their lives.
Ken Walker, Deputy Chief Executive, Multiple Sclerosis Society
The MS Society is very supportive of this initiative and we believe that the availability of this information will be an exceptionally useful for people affected by MS. We have been monitoring the Croydon pilot and are very enthusiastic about the plans to extend the site to more cities.
Creighton Smith Vice Chair, Newport Access Group
Our Group encourages the independence and empowerment of disabled people and recognise your website offers individuals real choice and control over their lives. Please be assured that you have Newport Disability Access Group's full and eager support.
Sue Coleman, The Association of People with Physical Disabilities
I think it is a remarkable project... It is difficult to overestimate the difference that detailed access information can make in terms of delivering independence to disabled people.
Holly Hart, Advice and Information Support Worker, Richmond AID
I've spoken to a mixture of both able bodied and disabled staff members and have received nothing but praise for the site. They all feel that it is easy to use (none of them had used it before - some had never been on the internet before) and within a few minutes could use it effectively. The symbols were highly rated and the separate categories helped them to find exactly what they were looking for... I apologise for the lack of constructive criticism.
Raymond Harland, The Lothian Coalition of Disabled People
It is refreshing that this Organisation is taking the time to consult with disabled people. I am sure this guide will be very useful to disabled people and their families and friends in making sure that inclusion with choices becomes a reality in our communities through the Country for disabled people.
Maureen Selby - Croydon Multiple Sclerosis Society
The existence of this guide is something I find very exciting, as it will give me back something that has been missing in my life for some time - confidence and freedom of choice.
Martin Woodier, Secretary, Leeds Wheelchair User and Carer Group
Your site offers a first rate service to local disabled people... We thought there were huge advantages to there being one website covering all areas of the country rather than each Council doing their own site. We felt this would give a standardised approach to the information given as well as making it easy for those travelling around the country on business, visiting family or on holiday to access information.
Eoin Redahan, Director of Public Relations, The Stroke Association
Congratulations on an excellent service and we look forward to seeing it develop and spread.
Colin Bennet, Executive Committee Member of the National Federation of the Blind
As a person with sight and hearing problems I can recommend DisabledGo as an organisation to consult and co-operate with. This will enable disabled people to find out which businesses and other premises are accessible to them. In turn, the provision of this information to disabled people and the wider community will promote the cause of make ever more premises 'disability-friendly'.
John Keenan, Development Manager, Visualise
This website will be of significant benefit to our clients and their families in Edinburgh and to disabled people all over the country, enabling them to be more independent and 'included'.
Allan Jones, Operations Manager, RNIB, Edinburgh & The Lothians
The website will be of enormous assistance to disabled people living in, or visiting, Edinburgh. The accessibility options for blind and partially sighted users of the website are particularly welcome.
Christine Tester, Co-ordinator, The East Sussex Association for the Blind
I found the project very interesting and will be very useful for clients with a sight loss.
Simon Rogers, Ovingdean Hall School (for deaf and hearing impaired students)
DisabledGo will be an asset to our staff here... This website will enable my students to make more informed choices about where to go when out in the city. The information contained on your website will encourage them to try new places and consequently gain confidence from their new experiences.
Some of the students have prior knowledge of the site because they are from the Croydon area. When I asked them what they thought of it they said it was, 'alright'. This is the highest praise, it will mean that other students will think it is 'cool' and for teenagers to be 'cool' is everything.
Jackie Erskine, Training and Development Manager, Deaf Society
The Deaf Society welcomes this initiative. One of our challenges is to improve access to services for deaf, deafened, deafblind and hard of hearing people. It was therefore very encouraging to see a service that puts this sort of information at people's fingertips.
J.W. Stevens, Chairman, Arthritis Care, Wandsworth Branch
We would like to wish you every success with your enterprise, something long overdue.
Monica Harwell, Director, Contact the Elderly
Recognising that older people, people with young children and other groups, whilst not necessarily labelled 'disabled', do encounter real difficulty in navigating terrain which seems unproblematic to people with full mobility and sensory deprivations, is particularly radical and most welcome!
Aslam Rabbani, Director, Apna Aashyana
We were greatly impressed by the extent of the information available with easy to understand symbols, which could be very useful for the disabled as well as the elderly. We fully endorse this project.
Michael Wilde, Chief Executive, Cardiff & the Vale Crossroads Scheme
We are convinced that this is an invaluable resource which will enable many people to gain access to a much wider range of amenities. There has been a huge information gap for many disabled people and their Carers in regard to leisure, social and commercial facilities that some others take for granted. We also believe that the prior knowledge, that accessing this site will provide, will alleviate much of the distress that is caused to many people who are physically unable to gain access to some of the amenities.
Caroline A Walden, Office Manager, Voluntary Emergency Service Transport
As a transport provider for individuals with restricted mobility we are frequently asked about the accessibility and facilities of destinations chosen. DisabledGo will not only make my life easier from an administration point of view, I'll simply hand them the website address, but it will also make a real difference to all those connected with our service who need to have essential information at their fingertips.
Gurmail Brard, Director, Croydon Carers Contact
We found the information within the DisabledGo website to be very useful for disabled people and we fully support this venture.
Bethan Lnye, Assistant Manager, Crossroads: Caring for Carers
Brighton Crossroads works with carers of ill or disabled adults and children. The website will make it much easier for carer and cared for to plan activities together, and will also be a valuable resource for our staff, who often take out a disabled person while their carer has a break.
Rhoda Matthews, Community Development Worker, Portslade Community Project
I think the project is invaluable to its users, carers and members of the community who are concerned to ensure that everyone has equal access and opportunity to participate in the life of the community. The work of the Portslade Community Project is centred on community action and involvement, and this innovative website will certainly help us in our work.
May Longhurst, Bluebird Society for the Disabled
I will do all I can in promoting DisabledGo in the area, it is such a great scheme.
Neil McArthur, Branch and Development Manager, Alzheimer's Society
I am pleased to lend my support to this innovative project which I feel will make a great deal of difference to many peoples lives. Some people with dementia do experience problems with mobility and wheelchair access to restaurants and other places of interests can be a problem to carers if they are striving to maintain as full a life as possible for their dependants.
Ruth Scott, Campaigns Manager, Scope
Scope welcomes this initiative and we hope that as well as providing a valuable resource for disabled people it will also help service providers recognise that it's good business sense to meet the needs of disabled customers.
Nicola Kenny, Transport & Escort Manager, British Red Cross
It never ceases to amaze me the difficulties disabled people encounter in finding out the smallest bit of information. As a result this only serves to increase the frustration that they so often feel. DisabledGo will empower disabled people to make informed choices, completely independently and anonymously, thus enabling them to be less reliant on others... enjoying equal access to social and other facilities.
Helen Allen, Access Consultant, JMU Access Partnership
We hope that you will gain support for this scheme across the whole of the UK to create a network of information and encourage service providers to understand the value and their obligations of improving access to their facilities.
Katy Fuller, Programme Development Manager, Paddington Arts
I believe this valuable resource will help to open up a wider range of amenities to people with disabilities, while raising awareness of access issues to service providers.
Derrick Taylor, Assistant Director for Access to Services, Barnsley MBC, supports this initiative and applauds the depth of information available to disabled patients, Barnsley Council and NHS Barnsley are working together and committed to providing the best access to local facilities they can, and DisabledGo, on our behalf, will provide excellent online guidance to the disabled people of Barnsley Borough.
Carole Taylor-Brown, Chief Executive of NHS Suffolk, who supports this initiative said; Not knowing if your doctors’ surgery or local optician is easy to get to or whether the doors are wide enough, even, is an extra barrier for people with disabilities to overcome. When you are in the waiting area, is it easy to find the loo or get the information you need in the format you need it? Knowing these simple details before you arrive for an appointment makes all the difference in how you access healthcare.
She continues; As a patient with persistent pain and some mobility restrictions as a consequence, I know how daunting this can be. The NHS should be accessible to all - and this initiative is vital to making that a reality.
Alan Torrance, Chair, East Lothian Access Panel, supports the work carried out by DisabledGo; The DisabledGo East Lothian website venture has done more for disabled visitor access to the county than anything I am aware of elsewhere, in the last five years of my involvement. The outcomes from the continuing investment by the Council and partners have been well worthwhile.
Alexandra Martin, Interim Associate Director of Diversity & Inclusion, Surrey and Borders Partnership NHS Foundation Trust, supports the service provided by DisabledGo, and recently signed up to the DisabledGo-Health initiative for Surrey and Borders. She said Providing this clear, detailed information about the accessibility of our buildings will enable the Trust to do more to honour our vision and values pledge ‘To Treat People Well’ and make people feel welcome when accessing our services.
Torbay Councillor Louisa Aiton, Cabinet Member for Community Engagement said, Torbay Council has been working successfully with DisabledGo for a number of years. As a council we believe it is vital to provide accurate, detailed information so that disabled people can access services and all that Torbay has to offer. We recognise that without this information people will be left with limited choices.
The constant need to write or telephone to enquire about access can really affect people’s confidence when it comes to getting out and doing what they want to do. The information that DisabledGo helps to provide ends that uncertainty by enabling people to judge for themselves whether a service meets their needs. By working with DisabledGo in this way, we are able to help and ensure disabled people are involved in its development and I am delighted to hear that DisabledGo is now extending its services to give detailed information about healthcare.
Matthew Tulley, New Hospitals Programme Director, Barts and the London NHS Trust, supports this initiative and applauds the depth of information available to disabled patients. Barts and The London NHS Trust is delighted to be one of the first NHS Trusts to work with DisabledGo to create online access guides, said Dr Tulley. The guides will provide reliable access information about our facilities, increasing the confidence of disabled people visiting our hospitals and therefore improving the patient experience.
Justin Spencer, Assistant Director Estates and Facilities, West, East and North Hertfordshire PCT – the first PCT to sign up to DisabledGo-Health – supports this initiative and applauds the depth of information available to disabled patients; Our partnership with DisabledGo has enabled us to identify and inform members of the public regarding issues related to disabled access, allowing them to assess the accessibility of a building and make appropriate choices and arrangements in advance. Furthermore, the surveys undertaken provide invaluable information for the development of a programme of accessibility improvement works across our clinics and community hospitals.
Martin Wright, General Manager of Enable-Solihull, and a long-term supporter of DisabledGo, comments; The extension of the existing DisabledGo surveys into the healthcare sector is very welcome as it allows patients to make informed choices, confident in the knowledge that they need not worry about access issues at a time when they may have more pressing concerns.
Michael Aspel OBE
DisabledGo is the best news for a long time. . . As the father of a disabled but highly sociable young man, I was impressed to learn that DisabledGo had consulted every step of the way with people with a range of impairments, to find out exactly what they wanted and needed to make their lives easier and more fulfilling.
Lord Morris of Manchester, the First Minister for Disabled People
DisabledGo gives disabled people and their families more and more access to the social life of their localities. In a word the project will enable disabled people to a part of instead of having to be apart from society and thus enrich their lives. What you have achieved is of high and enduring importance in making life better for disabled people.
Professor Stephen Hawking - Lucasian Professor of Mathematics, University of Cambridge
I am absolutely certain that the comprehensive information provided will prove invaluable to both disabled people and their carers.
Peter Bottomley, former Minister of State, Member of Parliament
I want to declare my strong support for the project, making available easily the information on access. Mobility is more than just transport. People need confidence that they can cope on arrival. In previous ministerial work and through my involvement with charities, I have known the importance of knowledge about access. I commend your important activities to those who can fund it.
Andrew George MP, Liberal Democrat Disabilities Spokesman
The web site will meet a real and genuine need. People with disabilities and their carers will be able to have access to information that will enable them to make informed choices in their own time and on their own terms. I wish the project success.