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Arlington Court and The National Trust Carriage Museum - The Old Kitchen Tea Room

Arlington, Near Barnstaple, North Devon, Devon, EX31 4LP

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Access Guide

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Summary

  • View information about opening hours.
  • The most accessible entrance has a step.
  • This entrance is at the front of the property.
  • There is step-free access once inside.
  • There is a member of staff available for help and assistance.
  • The following are also available: seating.
  • This site is part of the Sunflower Lanyard Scheme.
  • Toilet and changing facilities available include: standard toilets, accessible changing rooms and accessible toilets.
  • There is a Changing Place which can be found outside of the Old Kitchen Tea Room, to the right of the Old Kitchen Tea Room entrance.
  • The toilet with adaptations for disabled people surveyed can be found outside of the Old Kitchen Tea Room, to the right of the Old Kitchen Tea Room..
  • This toilet with adaptations for disabled people is approximately 32m from the Old Kitchen Tea Room Entrance.
  • The standard toilets surveyed can be found outside of the Old Kitchen Tea Room, to the right of the Old Kitchen Tea Room entrance.

Equipment and Resources to Borrow

  • You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • Sensory packs can be borrowed which include: ear defenders, fidget toys and soft toy.
  • You can borrow these from the Visitor Reception. View more information about booking and collection of equipment.
  • You can borrow or hire the following mobility vehicles: trampers. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • You can borrow these from the Visitor Reception. View more information about booking and collection of equipment.
  • There are charges to borrow trampers.
  • There is a small charge for use of the trampers, unless you are a paid up member of Countryside.

Route to (The Old Kitchen Tea Room)

  • From the visitor reception, turn right and follow the path for a short way before turning right.
    The Old Kitchen Tea Room will be on your left behind a large tree.
  • The route to the area is step-free level.
  • Path surfaces along the route are bonded gravel.
  • The majority of the paths are wide enough for wheelchair users.
  • There is an accessible shuttle which can take visitors to this area.

Entrance

  • The entrance surveyed is located at the front of the building.
  • There is stepped access at the entrance.
  • There is 1 step, which is unmarked, with no handrails.
  • There are double manual doors which are permanently open.
  • The width of the opening is 108cm.

Eating and Drinking

  • This is a cafĂ© which serves hot and cold meals and snacks.
  • There is a counter where food and drink can be ordered.
  • Staff can provide assistance and offer service to tables.
  • Menu types include: written wall menus.
  • Wall menus are easy to read (large clear font with contrasting colours), but handheld menus are not.
  • The following are available here: drinking straws, takeaway cups and a portable card machine for payment.
  • Lighting levels are moderate to good.
  • There is no (or very little) background noise here.
  • There is a clearly signed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a counter over 85cm high with a tray rail.
  • The counter is 90cm high.
  • There is not a section of the counter at a suitable height for a wheelchair user.
  • There is step-free level access around the seating area.
  • There are tables and chairs without armrests available in the seating area.
  • The seating area does not have: room for a wheelchair user to manoeuvre (150cm x 150cm), a priority table and a mixture of chairs with and without armrests.
  • Tables are at a suitable height for a wheelchair user.
  • The surface height of the tables is 74cm.
  • All flooring in the area is smooth and even.
  • Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.

Toilet with Adaptations (Right Hand Transfer)

  • This toilet is located outside of the Old Kitchen Tea Room, to the right of the Old Kitchen Tea Room entrance.
  • Access into the toilet is via a slight ramp/slope.
  • The ramp is between 75cm and 150cm wide, with no handrails.
  • This toilet is approximately 32m from the Old Kitchen Tea Room entrance.
  • There is pictorial and written text signage on or near the door.
  • The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
  • The width of the toilet door opening is 85cm.
  • The door has a sliding bolt lock.
  • Internally the door has a low colour contrast.
  • The dimensions of the cubicle are 247cm x 232cm and it has a turning space of at least 150cm x 150cm.
  • There is a lateral transfer space to the right of the seat but it is obstructed.
  • The lateral transfer space is 165cm from the side of the toilet pan to the wall.
  • There is a spatula flush on the transfer side.
  • The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
  • There is a dropdown rail on the transfer side.
  • The following fixtures can be reached from the toilet seat: toilet roll holder and wash basin.
  • The following fixtures cannot be reached from the toilet seat: soap dispenser, towel dispenser and hand dryer.
  • The height of the toilet seat above floor level is 50cm.
  • The height of the toilet roll holder is 122cm.
  • The wash basin tap type is lever mixer.
  • The height of the wash basin is 70cm.
  • The height of the soap dispenser is 94cm.
  • The height of the towel dispenser is 98cm.
  • The height of the hand dryer is 94cm.
  • The height of the baby change is 93cm.
  • There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
  • There is not a shelf.
  • The cubicle has: a waste bin without lid, a nappy/incontinence items bin and a sanitary bin.
  • The cubicle does not have a full length mirror and coat hooks.
  • The following have a high colour contrast with their surroundings: the floor.
  • The following have a less clear colour contrast with their surroundings: the dropdown rail, the toilet seat, the internal door and all grab rails.
  • Lighting levels are bright.

Standard Toilet

  • Access into the toilet is via a slight ramp/slope.
  • The ramp is between 75cm and 150cm wide, with no handrails.
  • The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
  • The width of the door opening is 94cm.
  • Internally the door has a low colour contrast.
  • There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
  • The male and female standard toilets were surveyed.
  • The width of the widest cubicle door opening is 76cm.
  • There is an ambulant cubicle available with a horizontal grab rail on the left, a vertical grab rail on the left, a vertical grab rail on the right and a dropdown rail on the right.
  • The wash basin tap type is sensor.
  • Lighting levels are bright.
  • There are hand dryers.
  • The ambulant toilet is in the female standard toilets only.

Changing Places

  • Location and Access View
    • The facility is additional to standard and accessible toilets, and is not located close to other managed facilities.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • Access into the facility is via a slight ramp/slope.
    • The slope is over 150cm wide, with no handrails.
    • There is pictorial and written text signage on or near the door.
    • A RADAR key is required for access to this facility.
    • The door is manual, opens outwards and has a medium colour contrast with the surrounding walls.
    • The width of the door opening is 115cm.
    • The door has a locking handle.
    • Internally the door has a high colour contrast.
    • The door has a horizontal grab rail.
    • The dimensions of the facility are 389cm x 408cm.
    • The ceiling height is at a minimum height of 2.4m and there is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
  • Toilet Details View
    • There are lateral transfer spaces on both sides of the seat.
    • The transfer space on the right as you face the toilet is 108cm.
    • The transfer space on the left as you face the toilet is 185cm.
    • The following grab rails are available: a horizontal grab rail on the door, vertical grab rails on both sides of the toilet and vertical grab rails on both sides of the wash basin.
    • There is a dropdown rail on both sides of the seat.
    • The following have a high colour contrast with their surroundings: the internal door, the floor, some grab rails and both dropdown rails.
    • The following have a less clear colour contrast with their surroundings: some grab rails.
    • The toilet seat is 48cm above the floor.
    • There is a spatula flush on the left transfer side.
    • There is pull cord emergency alarm at a recommended height (within 10cm from floor).
    • The height of the toilet roll holder is 90cm.
    • The toilet has a cistern.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted and height-adjustable.
    • The length of the facility changing bench is 180cm.
    • The changing places hoist is powered overhead and covers all areas in the cubicle.
  • Other Facilities View
    • There is a height adjustable wash basin.
    • The wash basin tap type is lever mixer.
    • The towel dispenser is 92cm from the floor.
    • The hand dryer is 91cm from the floor.
    • The facility has: a waste bin with lid, a nappy/incontinence items bin and a privacy screen.
    • The facility does not have a full length mirror.
    • There is a shelf located where it is not reachable for seated and standing users.
    • The shelf does meet the criteria for Stoma Friendly Toilets. For the Stoma Friendly Toilets criteria click here and scroll to the Stoma Friendly tab in the right hand pane.
    • The coat hooks are 100cm and 135cm from the floor.
    • Wide tear off paper roll is available.
    • The height of the wide paper roll dispenser is 100cm.
    • There is not a visual fire alarm beacon within the toilet.
    • Lighting levels are bright.